Refund policy

Thank you for shopping with us. Your satisfaction is important to us.
Order Cancellation
Orders can be cancelled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be cancelled.
Returns
Due to the nature of international dropshipping, we only accept returns if:
You receive a damaged or defective item.
You receive the wrong item.
Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos of the issue.
Do not return any item without contacting us first. We will provide return instructions if your request is approved.
Refunds
If your refund request is approved, we will issue a refund to your original payment method within 5–10 business days.
Depending on the situation, we may also offer a replacement instead of a refund.
Non-Returnable Items
We do not accept returns or refunds for:
Change of mind
Incorrect size or color selected by the customer
Minor color differences due to screen settings
Delays caused by customs or shipping carriers
Items that have been used or damaged by the customer
Lost Packages
If your package is confirmed as lost during transit by the shipping carrier, we will provide a replacement or a full refund.
Shipping Delays
International shipping may be delayed due to customs clearance, weather conditions, or courier issues. Such delays are beyond our control and are not eligible for a refund.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: gobasketshop99mail.com